It is important to choose carefully as we are not obligated to provide a refund if you have changed your mind about a particular purchase.
Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy.
These are called ‘consumer guarantees’, and include the following:
1) A guarantee that the goods are of acceptable quality, such that the goods are fit for all the purposes for which goods of that type are commonly supplied. The products should be free from minor defects, safe, durable and acceptable in appearance and finish
2) A guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit
3) A guarantee that the goods correspond with any description with which the goods are supplied
4) A guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model
If the goods we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
If the products we supply do not comply with a consumer guarantee, we will replace them. If we cannot replace them within a reasonable time, we will provide you with a refund of the purchase price.
Any shipping costs to return the original products to Health Tech will be at the cost of Health Tech, where Health Tech considers the goods to have breached a consumer guarantee. If on examination the goods returned to Health Tech are found to not be in breach of any consumer guarantee, Health Tech may charge you a fee for examining the goods, and any cost involved in the return of the goods.
Please note that goods must be returned within 7 days
Refunds will be issued at the discretion of Health Tech and will normally be processed within seven (7) days.
Goods Damaged in Transit
If any goods arrive damaged, please contact us within 24 hours of delivery. Damaged goods must be returned in the condition received by you with all original packaging, together with the relevant paperwork.
This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the Consumer Guarantees Act 1993, and may not necessarily describe all rights you may have.